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Full legal entity name and registration

A & P.A. WILKINSON PROPERTIES LIMITED – Company number 02112049 

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Law and jurisdiction

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law to the exclusion of its conflict of law rules. We both agree to the exclusive jurisdiction of the courts of England and Wales.

L. Information about us and how to contact us

Garrison Hotel Terms and Conditions

The Garrison Hotel Sheffield – Terms and Conditions

635 Penistone Road, Hillsborough Barracks, Sheffield, S6 2GB

A. Making a Booking and Identification Required on Arrival

Please follow the directions on our website or as advised to you on our telephone booking service (0114 249 9555) to make a booking.

If you book more than 5 rooms for the same night we will treat this as a “Group Booking”.

We will issue you with a confirmation number when a booking has been made. The confirmation number is proof that we have accepted your booking. No booking shall be binding on The Garrison Hotel until we issue you with a confirmation number.

Your booking is not transferable. You cannot transfer or resell your booking (in whole or in part) or advertise or otherwise offer any Garrison Hotel room for sale and if you do transfer or resell (or attempt to transfer or resell) your booking then we may terminate your booking and retain any money paid to us for such booking. Any bookings resold or transferred may not be honoured and we accept no liability in respect of this. We may also refuse to take any future bookings from you.

You must ensure that the name on a booking is correct at the time of booking as we will not change the name on the booking afterwards.

You are responsible for ensuring that each person who stays at the hotel under your booking, even if you make a booking for someone else’s benefit and don’t stay yourself, complies with these terms.

You must be aged 18 years or over to make a booking with us and you must be aged 18 years or over to stay alone. If a guest arrives at the hotel and is under 18 years of age the guest will not be permitted to stay alone. We may require photo identification (a driver’s licence or passport) as proof of age and if the guest is unable to present this to the satisfaction of the hotel we may terminate your booking without refund.

You must be able to show photo identification (a driver’s licence, passport or national ID card) and a valid credit or debit card if you are paying by cash for a pay on arrival or walk-in booking at The Garrison Hotel. If you are unable to produce this to the satisfaction of the hotel we may terminate your booking without refund.

You must be able to show photo identification (a driver’s licence, passport or national ID card) or the credit or debit card used to make your booking if requested by The Garrison Hotel at any time. If you are unable to produce this to the satisfaction of the hotel we may terminate your booking without refund.

B. Payment

All payments are due in full at the time of booking unless you are otherwise advised by us.

VAT. Room rates, as published on our website, are inclusive of VAT, unless we state otherwise. If your payment is not due in full at the time of booking and the rate of VAT changes between the date of your booking and the date of payment, we will be entitled to charge you (i) an additional amount to reflect any increased rate of VAT at the date of payment, or (ii) the same amount regardless of any reduced rate of VAT.

Group Bookings. Please contact us directly on 0114 249 9555 or email [email protected] to discuss group bookings. If we do not receive payment in accordance with the payment schedule as agreed in your group booking contract, we reserve the right to cancel your group booking without returning any amount already paid.

If your booking is not paid in full at the time of booking for any reason, we require details of a payment card (debit or credit) to be provided at the time of booking. We will charge such payment card if your booking becomes a “no show” (see paragraph 11 in section C below for what is a “no show”). On arrival, you will be required to pay in full for the booking by cash or by a payment card before you are allowed to check in.

C. Cancellation, Amendments, Refunds and No Shows

Cancellation

Cancelling a Flexible Rate Booking

1. Flexible Rate bookings are refundable.

If you have not checked in, you can cancel a booking by notifying us before 2pm on the day prior to check-in date, via:

(i) Email to [email protected], or (ii) Calling the hotel at 0114 249 9555

If you have already checked in, you can cancel one or more future nights included in a booking by notifying the hotel before 12pm on the first day that you wish to cancel.

2. You are entitled to a refund for a Flexible Rate booking cancelled in accordance with paragraph C.1 above.
3. The refund for a Flexible Rate booking cancelled in accordance with paragraph C.1 above will include the room cost which we have received the money for. The refund will not include any other costs associated with the cancelled booking (including breakfast or any other extras purchased).

Cancelling a Non-Refundable Rate Booking

4. As Non-Refundable Rate bookings are at discounted rates these bookings are not refundable in whole or in part (including breakfast or any extras purchased).

You can still notify us of the cancellation via:

(i) Email to [email protected] (ii) Calling the hotel at 0114 249 9555 (iii) Informing the hotel reception if you have checked in

Cancelling a Group Booking

5. Please contact us directly on 0114 249 9555 or email [email protected] to find out about group booking cancellation policies.

Amendment

6. The rate type (e.g. Non-Refundable or Flexible) or the guest name is not amendable. Should you request us to change the rate type, we will deem the change as a cancellation request and the paragraphs under the Cancellation heading above will apply.

Amending a Flexible Rate Booking

7. You may be able to amend a booking if you request it before 2pm on the day prior to the check-in date, via:

(i) Email to [email protected], or (ii) Calling the hotel at 0114 249 9555

8. The following items are amendable, subject to conditions stated in paragraph C.9 below:

• Check-in / Check-out dates
• Number of guests
• Room Type

9. Any request for the above changes will be accepted by us if:

• the hotel has availability, and
• you have paid the difference if the value* of the new booking is more expensive than that of the previous booking. (We will refund you the difference if the value* of the new booking is cheaper than that of the previous booking.)

*The following will count towards the “value” of the booking: room rates and all extras.

10. If we accept your amendment, we will send you an email confirming the amendment. Subsequent to that, if you require more amendments, the same procedures as stated in paragraph C.7 to C.9 inclusive will be repeated.

Amending a Non-Refundable Rate Booking

11. The same provisions as above in paragraph C.7 to C.10 above (inclusive) apply to any amendment requested for a Non-Refundable Rate booking except that:

• as Non-Refundable Rate bookings are not refundable in whole or in part, we will not refund you the difference if the value of the new booking is cheaper than that of the previous booking and such difference will be forfeited.

Amending a Group Booking

12. Please contact us directly on 0114 249 9555 or email [email protected] to find out about group booking amendment policies.

No Shows

13. If you do not check in at the hotel before midnight on the check-in date as stated in your booking and if we do not receive any prior notification for the failure to check in, we will treat this as a “no show”.
14. We will not provide any refund for any no show, regardless of the rate type. If your booking is a pay on arrival booking we will charge the payment card details provided at the time of booking.
15. However, if (a) you notify us (by email to [email protected] or by calling 0114 249 9555) that you intend to cancel one or more future nights included in the booking before 12pm on the first day that you wish to cancel, and (b) the night(s) paid for are included in a Flexible Rate booking, you may be entitled to a refund as described in paragraph C.3 above.

Refund Process

16. Where a refund is payable in accordance with these terms, we will only make refunds in full and to the payment card that you used to make the booking. If you cancel your booking before you check in in accordance with these terms we will normally credit refunds within 10 days of cancellation. If you shorten your booking during your stay in accordance with these terms we will normally credit refunds within 10 working days of the last day of the original booking. If you are an individual consumer, your statutory rights are unaffected. You can find out more about your statutory rights by contacting the Citizens Advice Bureau or going to https://www.gov.uk/consumer-protection-rights.

Cancellation or Amendment of Your Booking by The Garrison Hotel

17. If you fail to pay us when you are required to do so or breach these terms we may cancel your booking with immediate effect on notice to you (including by email).
18. If an event outside our reasonable control (as explained in paragraph J6 below) is reasonably likely to prevent us from performing your booking we may cancel your booking on notice to you (including by email) and will refund in full any payment made by you in respect of such booking to the payment card that you used to make the booking.

D. Arrival, Departure and Room Allocation

You can check in after 3pm on the scheduled date of arrival, subject to availability. Early check-in may be available upon request – please contact the hotel directly.

You must check-out before 11am on the scheduled date of departure. Late check-out may be available upon request – please contact the hotel directly. If you do not check out by 11am (or the applicable time if you have arranged a late check-out), then we may charge you the Flexible Rate at that time for the applicable room(s) until you check out.

We operate a room allocation policy based on availability. While we will endeavour to meet any special room requests, we cannot guarantee specific room numbers or locations within the hotel unless specifically agreed in advance.

If a room is unavailable on arrival (other than due to an event beyond our reasonable control – see paragraph J6 below) then we agree to either:

• provide a room in a comparable hotel nearby and pay the reasonable cost of transport to that alternative hotel; or
• at your request or, if in our reasonable opinion there is no suitable alternative hotel accommodation available, cancel your booking and refund you any money you have paid in advance for the unavailable room(s).

E. Your Stay – Requirements of You and the Other Members of Your Booking

Accessibility – We provide wheelchair accessible and reduced mobility rooms subject to availability. We have 2 disabled access rooms. Please specify this requirement at the time of booking.

You must not exceed the maximum specified occupancy for the room type which you have booked. The Garrison Hotel Sheffield has 43 en-suite bedrooms. The maximum occupancies are set out below:

Family rooms (2 available) – Maximum occupancy varies by room configuration. Please contact the hotel to confirm specific occupancy limits.

Double rooms – Maximum 2 adults; or 2 adults and 1 infant (subject to space and availability).

Twin rooms – Maximum 2 adults; or 2 adults and 1 infant (subject to space and availability).

Single rooms – 1 adult only.

3. We do not permit people under the age of 18 to stay in our hotel alone.
4. We will try to assist with any special requests but all room bookings are subject to availability.
5. The maximum period for a booking is 28 days. If you make a booking or consecutive bookings exceeding this duration, or stay at the hotel for 28 or more days consecutively, we reserve the right to require you to move rooms. If you refuse to do so we may terminate your booking and retain any money paid to us for such booking.
6. In making a booking you agree to not use The Garrison Hotel or its facilities to conduct any commercial activity or activity that seeks to gain profit without prior written consent from The Garrison Hotel. We may terminate your booking and retain any money paid to us for such booking if we believe that you are in breach of this provision.
7. Photography and Filming Policy: For the comfort, safety and privacy of our customers and colleagues, guests must seek permission before filming, photographing or otherwise recording (including audio only) in any of the communal areas of the hotel. The Garrison Hotel is private property and as such permission must be sought before guests engage in such activity. Our colleagues reserve the right to request you stop filming at any time where you have failed to obtain permission. In the event you refuse we may terminate your booking and retain any money paid to us for such booking if we believe that you are in breach of this provision. We welcome guests photographing our historic architecture and beautiful grounds for personal use, but professional photography or filming requires advance permission.
8. Smoking Policy: Smoking, including the use of electronic cigarettes and vapes, is not permitted in any area of The Garrison Hotel other than in designated smoking areas outside the hotel. You must not smoke in any of the hotel rooms or public indoor areas, or interfere with our fire detection system or with any emergency equipment. If you do so we may terminate your booking and reserve our rights to take any further action. We may either (at our sole discretion) request the immediate re-payment of our reasonable costs during your stay, charge the payment card details provided at the time of booking or instruct a third party to contact you after your stay to recover our reasonable costs. The reasonable costs we incur if you smoke in our hotel are likely to include costs for specialist cleaning, repair or replacement of damage by you to our property, the cost of the room for any period it is unusable and our administration expenses. If you request it we will send a breakdown of these costs to the address used for the booking.
9. You must not bring any potentially hazardous or otherwise dangerous items on to our premises.
10. You must not damage or interfere with any items belonging to us. Given the historic Grade II Listed nature of our building, particular care must be taken to respect the Victorian architecture and original features. If you damage our property, you must bring this to our immediate attention. We may either (at our sole discretion) request the immediate re-payment of our reasonable costs during your stay, charge the payment card details provided at the time of booking or instruct a third party to contact you after your stay to recover the reasonable costs for any repair, replacement or specialist cleaning we incur if you damage our hotel or property. If you request it we will send a breakdown of these costs to the address used for the booking.
11. Cooking equipment including but not limited to microwave ovens, fridges, deep fat fryers and toasters must not be operated by you in the hotel.
12. You must not cause any disturbance to any other guests or our staff including but not limited to noise disturbance.
13. All room keys must be returned to us on check-out. If you don’t do this we may charge you for a replacement key or lock as required. In the event that a key is not returned after check-out we request you to contact the hotel to make arrangements for keys to be returned.
14. If you do not comply with any of paragraphs E2 to E13 when staying at our hotel, or do anything illegal whilst on our premises, we may terminate your booking and require you to leave the hotel immediately and may retain any money paid to us for such booking. If we consider your non-compliance to be sufficiently serious we may not accept any future reservations from you and/or not allow you entry to or accommodation at our hotel.
15. Your responsibility: If you or any member of your booking causes damage or loss of any kind to us or any other guests, including but not limited to as described in paragraph E8 (Smoking) above, you will be responsible for that damage or loss and you as the person who made the booking will be required to pay the costs, including but not limited to those described in this section E.
16. If we are entitled to recover costs or other sums of money from you under this section E we may (at our sole discretion) charge the payment card details provided at the time of booking.

F. Breakfast and Additional Services

Breakfast is served in our restaurant:

• Monday to Friday: 7:00am – 10:00am
• Saturday and Sunday: 8:00am – 10:00am

Breakfast is included in most room rates unless otherwise stated. Where breakfast is not included in your room rate, it is available for purchase. A full cooked-to-order breakfast is provided.

Restaurant and Bar Services: Our Guardhouse Restaurant is open 7 days a week, serving food ranging from hearty steaks to more continental options. We have 3 bars/lounges serving a selection of local real ales from Sheffield breweries (with rotating selections), artisan craft gins, and world whiskeys.

All additional services are subject to availability.

We will not transfer any prepaid extras to another booking unless the related booking is transferred with our written agreement.

G. Facilities

Free WiFi is available throughout all hotel bedrooms and public areas.

Free Parking is available on-site on a first-come, first-served basis. We cannot guarantee parking spaces will be available at all times.

All rooms include:

• 26-inch flat-screen LED television
• Complimentary tea and coffee making facilities
• Wireless device charging pads
• En-suite bathroom with hairdryer
• Iron and ironing board (available on request)

Historic Grounds: Guests are welcome to enjoy our award-winning gardens and grounds, including the Victorian courtyard, original turret towers, and ramparts. Please respect the Grade II Listed nature of our property.

H. Pets and Other Animals

The Garrison Hotel does not permit pets. Guide dogs, assistance dogs and hearing dogs may be brought into the hotel free of charge; please notify the hotel in advance that you are intending to bring such dog(s) with you by calling 0114 249 9555.

I. Car Parking

Free car parking is available on-site at The Garrison Hotel on a first-come, first-served basis. Parking spaces are limited and we cannot guarantee availability.

We shall not be liable in any circumstances for any loss or damage to vehicles you bring to the hotel or any property left in them.

J. General

We process your personal information in accordance with our Privacy Policy and applicable UK data protection legislation. Please take the time to read our Privacy Policy as it includes important terms which apply to you. By providing personal information in connection with a booking you consent to such processing on behalf of you and each guest staying with us under such booking.

Amendments to these terms: We reserve the right to change these terms from time to time and the terms applicable to your booking are those in force on the date of booking.

Statutory Rights: If you are an individual consumer you have certain legal statutory rights. If any of these terms conflict with a statutory right or the law changes and your statutory rights change, then the statutory rights will prevail over these terms. For more information on your statutory rights see https://www.gov.uk/consumer-protection-rights or call 03454 04 05 06 or contact your local Citizens’ Advice Bureau or Trading Standards office.

Events Beyond our Reasonable Control: We shall not be in breach of these terms or liable for any failure to perform any of our obligations in relation to your booking (such as the provision of room(s) and/or other services) due to any adverse event, act, omission or accident which happens which is beyond our reasonable control including but not limited to flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, partial or full cancellation or delay of major public event, interruption or fire (except by way of our default) or failure of (except by way of our default) electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any issues affecting our Grade II Listed building structure.

Complaints, Questions and Disputes: If you wish to make a complaint or have a question regarding your booking please contact us:

• By email: [email protected]
• By telephone: 0114 249 9555
• In writing: The Garrison Hotel, 635 Penistone Road, Hillsborough Barracks, Sheffield, S6 2GB

We will respond to you as quickly as we can and normally within 5 working days.

Our Liability:

• We will not be liable for any losses which are not caused by either a breach of these terms by us, our non-compliance with our duties under applicable legislation or our negligence. We will also not be liable for any losses which were not foreseeable to both parties when the contract was formed. Loss is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen for example if you discussed it with us during the booking process.
• We want to provide a safe and secure environment for your stay and where necessary we will take appropriate security measures. Under the Hotel Proprietors’ Act 1956 (“Act”) we may be liable for loss or damage to your property while you are staying in our hotel. Where the Act provides that our liability is capped at an amount, we will only be liable up to the maximum sums under the Act. If an incident occurs during your stay resulting in the theft, loss or damage of your property we will carry out an internal investigation. If we do not feel certain that your property was stolen, lost or damaged through any fault of ours, our staff or agents our liability will be limited to the maximum sums under the Act and if an incident is referred to the Police and they draw the same conclusion as us this will also be evidence that our liability is limited to those maximums.
• In respect of all losses which are not subject to a maximum liability under the Act or are not covered by the Act, our total liability to you for any and all losses shall not exceed twice the total daily rate we charge you for your booking. If your booking includes a number of different daily rates, the average rate will be used.
• We will not be liable in any circumstances for any loss or damage to vehicles you bring to the hotel or any property left in them.
• Nothing in these terms will exclude or limit our liability for fraud or death or personal injury caused by our negligence or any other matter which it would be illegal for us to (or to attempt to) exclude or limit.

Severability: If any provision in these terms is found to be illegal, invalid or unenforceable in whole or in part then the provision will apply with whatever deletion or modification is necessary so that the provision is legal, valid and enforceable. You and we intend that the legality, validity and enforceability of the remainder of these terms shall not be affected.

Waiver: Any failure by us to enforce our rights or remedies under these terms or otherwise or any delay in enforcing such rights or remedies shall not be construed as a waiver by us of those or any other rights or remedies.

Third Party Rights: This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Law: These terms and any non-contractual obligations arising out of or in relation to these terms shall be governed by and will be interpreted in accordance with English law. All disputes arising out of or relating to these terms or any non-contractual obligations arising out of or relating to these terms shall be submitted to the non-exclusive jurisdiction of the English courts save that you agree that we retain the right to bring proceedings against you for breach of these terms in your country of residence or any other relevant country.

K. About The Garrison Hotel Sheffield

The Garrison Hotel Sheffield is a Grade II Listed building, a former military guardhouse and ammunition base completed in 1854. Situated within Hillsborough Barracks at 635 Penistone Road, Sheffield, S6 2GB, the hotel represents the only surviving example of a walled Barracks in the country.

For bookings and enquiries:

• Telephone: 0114 249 9555
• Email: [email protected]
• Website: www.garrisonhotel.co.uk

The Garrison Hotel Sheffield – An independent hotel celebrating over 160 years of history